User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
On Apr 15, 2015, an AGD point-person wrote: Hello, The Dashboard is blank, no information is showing on "Not started, "waiting, In progress, and "complete" Coastline confirmed 2 consumers approved but not showing up anywhere on the dashboard. Currently submitted 3 consumers. The consumers are: <SNIP!>The Dashboards are intended as a convenience only and not […]
This transcript is lightly edited: chat statements are thematically organized, and spell-checked. Attendee list is moved to the end of the document/post, and last names are redacted.
From: AGD.Support (ELD) Sent: Tuesday, March 31, 2015 6:48 PMSubject: AGD – Go-live update (Group 1) Expired. This post relates to Group 1 Providers only Greetings: This message is sent to all AGD Group-1 end-users. Please do not reply to this message. If you have follow-up questions, please consult your organization's AGD Point-person. All provider […]
We have just published the most recent edition of the Provider User Guide, which is available here. This edition includes an updated role description for AGD Point-persons, as well as new information on the SecureMail portal, including How to Register for SecureMail and How to send a secure message.
This write-up describes what to write & include in your email to AGD Support. If you need help using SecureMail to view or send an encrypted email, see How to send a secure email to AGD Support. 1. Send it using SecureMail. Login to the SecureMail portal: https://ppsecuremail.state.ma.us/encrypt . Make sure to send it to AGD.Support@massmail.state.ma.us (don't […]
AGD: Implementing Secure Email for AGD point-persons As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process . Requirements for AGD Providers
First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email. Once notified, AGD Support will send a secure email: this is the invitation to register. The prospective AGD Point-person will receive the […]
Download this (pdf) Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register. The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail. A user opens a web browser, logs in and composes & sends a new message. […]
The AGD Point-person is primary point-of-contact for all project communications between your organization and the ELD/ OLTSS Project Team. You are expected to disseminate information to your organization's end-users, and to seek clarification from the Project Team whenever necessary. Point-people are the designated voice of an organization; communicating with the AGD Project Team via standard […]
Expired. This post relates to Group 1 Providers only This email was sent to all Group 1 Point People on Tuesday, March 10, 2015. Hello AGD Group 1 Point People, At our weekly webinar this morning, we reviewed the timeline for Group 1 AFC/GAFC providers to go live with the new AGD process. This […]