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IMPORTANT for users of A&D (SAMS) – Edge in IE Mode – Instructions and Download
All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included […]
SilverLight Download File 11-5-21
Attached please find a zip file to install Microsoft SilverLight. Microsoft is no longer allowing WellSky to host the download on the Customer Portal. We wanted to share this file with you as a resource. Download Silverlight_x64
Job Aide for Retrieving AFC Initial Determination info from SAMS
This guide walks AFC provider users through common tasks that will be performed during the transition from SAMS to the MassHealth LTSS Provider Portal. Download Job Aide – Retrieving Information Related to AFC Initial Determinations
Announcement to Adult Foster Care (AFC) Providers
This Announcement is for AFC Providers ONLY. Group Adult Foster Care (GAFC) providers will continue to utilize AGD SAMS until further notice. Beginning May 1, 2019 Beginning May 1, 2019, AGD SAMS will no longer be used for AFC Initial Determinations. Coastline will only review AFC Initial Determinations submitted to AGD SAMS on or before […]
Password Management
If you or someone at your agency is unable to login to the Mediware Portal to open SAMS, please send a SECURE email to AGD.Support@massmail.state.ma.us. When contacting us, a clear, relevant & unique email subject line is most helpful. DO NOT contact Mediware directly as they will not be able to assist you. The email […]
Announcement – Deactivation of Unused User Accounts (July 2018)
On Friday June 29th, 2018, any User Login Accounts for users who have not logged in to SAMS in the past three months or longer (i.e. users who have not logged in since March 1st, 2018) will be deactivated. We will not deactivate users whose accounts have been created since May 1st, 2018. Please share […]
User Management (New User Requests, Deactivation of User Login Accounts)
To request either a new User Login Account for your organization or to request the deactivation of a User Login Account when a staff member has left your organization, please send a SECURE email to AGD.Support@massmail.state.ma.us. When contacting us, a clear, relevant & unique email subject line is most helpful. The email should include the […]
Rebranding of Login & Portal Pages to Mediware
Effective today, the Login and Portal pages used for SAMS access look different — they now show the Mediware logo instead of the Harmony logo. This reflects the acquisition of Harmony by Mediware in June 2014. View Mediware’s press release dated June 11, 2014. No functional changes to SAMS are expected, and users will continue […]
Clarification on Provider Use of Activity Reason Codes
Providers should not add or remove reason codes within Activity & Referral records. This field should only be edited by Coastline and Elder Affairs, and is strictly informational for providers.