User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
Attached please find a zip file to install Microsoft SilverLight. Microsoft is no longer allowing WellSky to host the download on the Customer Portal. We wanted to share this file with you as a resource. Download Silverlight_x64
If you or someone at your agency is unable to login to the Mediware Portal to open SAMS, please send a SECURE email to AGD.Support@massmail.state.ma.us. When contacting us, a clear, relevant & unique email subject line is most helpful. DO NOT contact Mediware directly as they will not be able to assist you. The email […]
As you may know the creation of duplicate consumer records in the SAMS database can cause unnecessary delays for an AFC/GAFC submission. Click the link below for details on how to avoid them. Download AGD – Avoiding & Handling Duplicate Consumers
On Apr 15, 2015, an AGD point-person wrote: Hello, The Dashboard is blank, no information is showing on "Not started, "waiting, In progress, and "complete" Coastline confirmed 2 consumers approved but not showing up anywhere on the dashboard. Currently submitted 3 consumers. The consumers are: <SNIP!>The Dashboards are intended as a convenience only and not […]
Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).
This link accesses a narrated presentation of the new AGD process, step by step. You may be prompted to click "OK" to download the presentation after clicking the link. AGD Step by Step Presentation
This write-up describes a useful practice, part of a recommended slate of routine tasks to keep SAMS working smoothly. Also, if you report an issue with SAMS, AGD.Support will request you (or the user) perform this task as part of basic troubleshooting.
If you have trouble accessing SAMS, your Support representative may ask you to Refresh Silverlight. While it is easiest to do this within SAMS, the technique described here is equivalent to Refresh Application Resources.
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.