User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included […]
Attached please find a zip file to install Microsoft SilverLight. Microsoft is no longer allowing WellSky to host the download on the Customer Portal. We wanted to share this file with you as a resource. Download Silverlight_x64
New functionality in the Harmony SAMS application enables an authorized user to import or export XML data to or from a SAMS assessment form. Each assessment has an associated XSD schema that is available from SAMS. This functionality may be deployed to AGD organizations that store MDS-HC data in their own system-of-record, so as to […]
One page checklist to help new users walk through initial login and AGD process Download Account Setup & practice checklist – v02
As you may know the creation of duplicate consumer records in the SAMS database can cause unnecessary delays for an AFC/GAFC submission. Click the link below for details on how to avoid them. Download AGD – Avoiding & Handling Duplicate Consumers
Greetings, Harmony will be implementing security updates on both Wednesday April 22nd & Sunday April 26th. These updates will affect users who currently use the Vista Operating System or who use Google Chrome or Internet Explorer as their internet browsers for all Harmony applications including SAMS, Provider Direct, Omnia Interviewer, Ombudsmanager, and Harmony for APS. […]
Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).
Source: Harmony Computer Configuration Requirements – July 2014 – SAMS, available on the Harmony Portal under Application Support Resources. Details below are accurate as of publish date, please verify any details or questions irectly on the Harmony portal. Supported & Certified Combinations of Browser & OS The following table illustrates the Operating System & Internet Explorer browser […]
User account set up and AGD process practice checklist for new AGD users. Download AGD – Practice Checklist v1.0 (pdf)
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.