User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
Attached please find a zip file to install Microsoft SilverLight. Microsoft is no longer allowing WellSky to host the download on the Customer Portal. We wanted to share this file with you as a resource. Download Silverlight_x64
This guide walks AFC provider users through common tasks that will be performed during the transition from SAMS to the MassHealth LTSS Provider Portal. Download Job Aide – Retrieving Information Related to AFC Initial Determinations
Providers should not add or remove reason codes within Activity & Referral records. This field should only be edited by Coastline and Elder Affairs, and is strictly informational for providers.
Occasionally a provider will inadvertently create a duplicate record in SAMS. Providers should do all they can to avoid creating a duplicate, as this adds time to the submission/review process, and delays the start of your member's services. Please consult the article on the AGD Support Blog titled Avoiding Duplicates by Careful Locate/Create for helpful […]
It is good practice to display the Reason for the Activity & Referrals in your dashboard widgets. Do this by clicking [Format Widget], moving Reason to the items to display, and moving the Reason column by click-and-drag to a visible location. Steps to configure this view are shown below.
As you know, if you inadvertently create a duplicate consumer record as you assemble AFC/ GAFC initial determination materials, the screening will be delayed until the records can be merged by an administrator. There are more than 700,000 consumer records in the SAMS database. Many prospective AFC or GAFC consumers have already had an interaction […]
One page checklist to help new users walk through initial login and AGD process Download Account Setup & practice checklist – v02
As you may know the creation of duplicate consumer records in the SAMS database can cause unnecessary delays for an AFC/GAFC submission. Click the link below for details on how to avoid them. Download AGD – Avoiding & Handling Duplicate Consumers
We have just published the most recent edition of the Provider User Guide, which is available here. This edition includes an updated role description for AGD Point-persons, as well as new information on the SecureMail portal, including How to Register for SecureMail and How to send a secure message.
This write-up describes what to write & include in your email to AGD Support. If you need help using SecureMail to view or send an encrypted email, see How to send a secure email to AGD Support. 1. Send it using SecureMail. Login to the SecureMail portal: https://ppsecuremail.state.ma.us/encrypt . Make sure to send it to AGD.Support@massmail.state.ma.us (don't […]