User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included […]
Attached please find a zip file to install Microsoft SilverLight. Microsoft is no longer allowing WellSky to host the download on the Customer Portal. We wanted to share this file with you as a resource. Download Silverlight_x64
Greetings, Harmony will be implementing security updates on both Wednesday April 22nd & Sunday April 26th. These updates will affect users who currently use the Vista Operating System or who use Google Chrome or Internet Explorer as their internet browsers for all Harmony applications including SAMS, Provider Direct, Omnia Interviewer, Ombudsmanager, and Harmony for APS. […]
Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).
Source: Harmony Computer Configuration Requirements – July 2014 – SAMS, available on the Harmony Portal under Application Support Resources. Details below are accurate as of publish date, please verify any details or questions irectly on the Harmony portal. Supported & Certified Combinations of Browser & OS The following table illustrates the Operating System & Internet Explorer browser […]
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.
SAMS-3 is a web-based application that is accessed with a web browser, such as Microsoft Internet Explorer or Firefox. You must be connected to the internet when working in SAMS. The technical requirements for SAMS-3 can be found on the Harmony Customer Portal page (after user login). The documentation is found towards the lower left […]