User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
All users of Aging & Disability must transition to using the Microsoft Edge browser in IE Mode before June 15, 2022. Instructions for individual users who have administrator rights to their PCs are displayed below, along with the executable file. For convenience, the blog post for downloading the latest version of Silverlight is also included […]
This guide walks AFC provider users through common tasks that will be performed during the transition from SAMS to the MassHealth LTSS Provider Portal. Download Job Aide – Retrieving Information Related to AFC Initial Determinations
Providers should not add or remove reason codes within Activity & Referral records. This field should only be edited by Coastline and Elder Affairs, and is strictly informational for providers.
Occasionally a provider will inadvertently create a duplicate record in SAMS. Providers should do all they can to avoid creating a duplicate, as this adds time to the submission/review process, and delays the start of your member's services. Please consult the article on the AGD Support Blog titled Avoiding Duplicates by Careful Locate/Create for helpful […]
AGD: Implementing Secure Email for AGD point-persons As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process . Requirements for AGD Providers
First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email. Once notified, AGD Support will send a secure email: this is the invitation to register. The prospective AGD Point-person will receive the […]
Download this (pdf) Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register. The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail. A user opens a web browser, logs in and composes & sends a new message. […]
The AGD Point-person is primary point-of-contact for all project communications between your organization and the ELD/ OLTSS Project Team. You are expected to disseminate information to your organization's end-users, and to seek clarification from the Project Team whenever necessary. Point-people are the designated voice of an organization; communicating with the AGD Project Team via standard […]