AGD: Implementing Secure Email for AGD point-persons
As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process .
Requirements for AGD Providers
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All email communications between AFC or GAFC providers and AGD Support, for any reason, must be conducted using the Massachusetts SecureMail service. Only AGD point-persons are permitted to contact AGD Support staff for user account changes, application issue reports, training/ user questions, or administrative matters affecting AGD/SAMS users.
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As a consequence of (1), all AGD Point-persons for Group-2 organizations must register their email address with the Mass SecureMail Portal, no later than Monday June 15. (Action required). This registration is a simple & quick process; completion of which will be tracked by AGD Support staff. Organizations may identify more than one AGD Point-person to support their organization's users. The specific functions and responsibilities of an AGD Point-person have recently been updated, and are defined in the AGD User Guide (get the current version) and on the AGD Support blog (read Role of AGD point-person).
How to Register with the Mass Secure Email Portal (brief)
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All prospective AGD Point-persons will receive an email from AGD.Support@massmail.state.ma.us, with subject line "AGD Secure: Point-person registration".
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Open this email. This email is not a secure message when viewed in your own email application, and contains no Protected Information: think of it like a sealed envelope in the postal mail.
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Follow the instructions. Click the [Read Message] button. A secure website opens in your web browser.
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If your email address is *not* on file with Massachusetts SecureMail portal, you will be prompted to create a SecureMail ID. Set a password, and set your password recovery question & answer.
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If you already have a SecureMail ID, you will be prompted to login. Use the [Forgot Password] function if you can't remember your password.
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Once your Secure Email Account is set, the system displays the email with subject line "AGD Secure: Point-person registration".
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Click [Reply] to reply to the message.
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Action item: Your reply must contain your name & the name of your organization. Click [Send Secure].
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The portal displays a success message. You are registered. The system sends you a copy of your reply message.
See the AGD Support blog for an illustrated version of this process: read How to Register with the Mass Secure Email Portal.
How to send a secure email to AGD Support (brief)
All email you initiate to AGD Support must be composed at the SecureMail portal.
Please bookmark the login screen at https://securemail.state.ma.us/login. You will enter first your email address and then your password, before seeing the New Message screen. Click [Send Secure] when done. A copy of the "envelope" is sent to your email address.
More detailed instructions, with screenshots, are available at the AGD Support blog: read How to send a secure email to AGD Support.
Thanks!
AGD Support team
AGD.Support@massmail.state.ma.us
AGD Support blog – https://agd-support.mass-aging-disability.org
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The AGD Project Leads.
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Pam G. AGD Project Manager GAFC Program Manager |
Andy G. AGD Project Manager Elder Affairs IT |
Jim O. AGD Project Manager Elder Affairs IT |