User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
We have just published the most recent edition of the Provider User Guide, which is available here. This edition includes an updated role description for AGD Point-persons, as well as new information on the SecureMail portal, including How to Register for SecureMail and How to send a secure message.
This write-up describes what to write & include in your email to AGD Support. If you need help using SecureMail to view or send an encrypted email, see How to send a secure email to AGD Support. 1. Send it using SecureMail. Login to the SecureMail portal: https://ppsecuremail.state.ma.us/encrypt . Make sure to send it to AGD.Support@massmail.state.ma.us (don't […]
AGD: Implementing Secure Email for AGD point-persons As an AGD point-person, you have an important role in the project to streamline AFC/ GAFC Determination (AGD). Your organization is an AFC or GAFC provider that will soon be required to do all AFC/GAFC submissions through this new process . Requirements for AGD Providers
First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email. Once notified, AGD Support will send a secure email: this is the invitation to register. The prospective AGD Point-person will receive the […]
Download this (pdf) Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register. The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail. A user opens a web browser, logs in and composes & sends a new message. […]
The AGD Point-person is primary point-of-contact for all project communications between your organization and the ELD/ OLTSS Project Team. You are expected to disseminate information to your organization's end-users, and to seek clarification from the Project Team whenever necessary. Point-people are the designated voice of an organization; communicating with the AGD Project Team via standard […]
Expired. This post relates to Group 1 Providers only This email was sent to all Group 1 Point People on Tuesday, March 10, 2015. Hello AGD Group 1 Point People, At our weekly webinar this morning, we reviewed the timeline for Group 1 AFC/GAFC providers to go live with the new AGD process. This […]
This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion. User Accounts
This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion. Training suggestion – “hands on” Viewer 12 @ All: Like many, I'm more of a visual learner. Is it possible at some point to conduct a […]