This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion.
Training suggestion – “hands on”
Viewer 12 @ All: Like many, I'm more of a visual learner. Is it possible at some point to conduct a practice application at one of these webinars and if not, why? Thank you.
AGD Support: For this large group of providers, we do not have the technical capability to conduct a group hands-on training webinar. We encourage all to use the field test database (with the User Guide step by step instructions) to practice multiple submissions.
Workflows
Viewer 47 @ All: If you accidentally "clear all" workflow triggers without completing them, is there a way to retrieve them?
AGD Support: You cannot retrieve them as in "get them back", however you can re-trigger the tasks by opening the assessment, making a simple change (e.g. check and uncheck any box to activate the [save] button, and then saving the assessment –> thus triggering the workflow and its tasks.
Viewer 31 @ All: Now that you have unchecked and rechecked the box and work flows have been retriggered what happens when you click on that work flow you have already completed.
AGD Support: For tasks that you have already completed, you should simply ignore that newly generated workflow task.
Point People / User Requests
Viewer 78 @ All: How do we update the point of contact person or end users?
…meaning adding or removing users
Viewer 78 @ All: who do we email to if we need to update the point of contact person or end users?
AGD Support: Submit requests to add or remove users, or to edit the Point Person designation, but emailing to agd.support@state.ma.us. For all requests, include organization name, full name and email address.
ASAP issue – MDS Questions
Viewer 63 @ All: I'm an ASAP GAFC provider. Our GAFC RNs and CMs conduct 4 CDS reassessments on a quarterly schedule. Once we go live with the new system, should all CDS assessments, including initial and ongoing, now be the MDS-HC?
Viewer 31 @ All: for just AFC providers – we are only using the SAMS for initial MDS not yearly correct?
Viewer 63 @ All: For choices, waiver, ADH screenings, etc. can ASAP GAFC RNs still use the CDS?
AGD Support: Use the MDS-HC only for initial AFC/GAFC assessments. ASAPs completing ongoing quarterly assessments should continue to use the CDS.
Viewer 19 @ All: When completing the MDS form, if a question is missed you will receive a message stating how many questions remain unanswered. However, is there anyway to be brought back to what answers need to be answered instead of having to go through the entire MDS again?
AGD.Support: Utilize the assessment navigation tools that are available at the top of every assessment form to advance to the next desired question:
Viewer 19 @ All: When completing the MDS form, what would you like us to enter for the Case Record Number? Would the consumer's Medicaid number be sufficient?
AGD.Support: AFC/GAFC providers can ignore the Case Number field in the MDS-HC assessment form.
Agency/Provider
Viewer 77 @ All: Is the submitting agency the provider or is it Coastline?
AGD.Support: viewer 77: Coastline is always the AGENCY under the new process – this is a change for ASAPs.
Attendees
Last names redacted.
Viewer 4 @ All: Carmen / Nonotuck
Nancy Sa1 @ All: Nancy, South Shore Support Services
Viewer 14 @ All: Kathy, RN South Shore Support Svs
Viewer 12 @ All: Bill MetroCare
Viewer 22 @ All: Absolute Care,Inc
Viewer 20 @ All: inna @ central Boston Elder Services
Viewer 25 @ All: WestMass ElderCare, Inc.
Elder Services of Berkshire Co @ All: Maureen – ESBCI
Viewer 21 @ All: Julie RN, David RN, Janet RN, Laurie RN/ Nonotuck Resource Associates
Viewer 17 @ All: Debra RN Community Enterprises Holyoke
Viewer 4 @ All: Luanne, Kimberly, Alicia. Nonotuck
Viewer 28 @ All: Pascale AFC of The North Shore
Viewer 29 @ All: Francine, Care Manager, Arc of the South Shore
Viewer 31 @ All: Michelle @ Seven HIlls Foundation
Viewer 11 @ All: Axel of GWArc
Viewer 38 @ All: Beverly, Tri-Valley, Inc
Viewer 4 @ All: Andrea Nonotck
Viewer 41 @ All: Catherine & Brian @ IHHS
Viewer 33 @ All: jen – family service association
Viewer 35 @ All: Jean, BSHC
Viewer 44 @ All: Carmen, People, Incorporated
Viewer 47 @ All: Macie, BFAIR
Viewer 35 @ All: Colleen, BSHC
Viewer 13 @ All: Marisol, GWArc
Viewer 45 @ All: Sharon and Sindelle, Nonotuck Resources
Viewer 50 @ All: Annette @ Northeast Arc
Viewer 36 @ All: Logging In: Sandy, Mystic Valley Elder Services
Viewer 51 @ All: Gail BFAIR
Viewer 53 @ All: RuthAnne Peabody Resident Services, Inc.
Viewer 56 @ All: L @ The Association for Community Living
Viewer 46 @ All: Logging in Community Enterprises, Inc. Salem Office
Viewer 26 @ All: Comfort @FHS
AGD.Support @ All: hi, Jim O / ELD here
Viewer 61 @ All: Tolayuth and Ronnie, Accucare Inc
Viewer 60 @ All: Janice & Doreen -CRC
Viewer 43 @ All: Jane, GAFC RN from BSHC
Viewer 63 @ All: Carolyn, GAFC PM from BSHC
Viewer 64 @ All: Meredith, ESMV
Viewer 67 @ All: Linda and Lynne of CPMA Options Program
Viewer 69 @ All: Lisa, Tri-Valley, Inc.
Viewer 71 @ All: Mimi RN Arc of GP
Viewer 65 @ All: Pat, Cardinal Cushing Center
Viewer 66 @ All: Priscilla Family Service Association
Viewer 75 @ All: Aftercare Services Inc
Viewer 49 @ All: Kathleen, Family Service Association
Viewer 81 @ All: CARING R US
Viewer 82 @ All: The Arc of Greater Haverhill-Newburyport