User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
The steps that follow describe the AFC/GAFC provider's Workflow Tasks for attaching files to a consumer record in SAMS. Note that only the workflow tasks for File Attachment are changed as of July 30 (this is either 2 or 3 tasks, depending on whether AFC or GAFC). The workflow tasks for [Create Enrollment] and [Create […]
This write-up describes a useful practice, part of a recommended slate of routine tasks to keep SAMS working smoothly. Also, if you report an issue with SAMS, AGD.Support will request you (or the user) perform this task as part of basic troubleshooting.
If you have trouble accessing SAMS, your Support representative may ask you to Refresh Silverlight. While it is easiest to do this within SAMS, the technique described here is equivalent to Refresh Application Resources.
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.
Expired. This post relates to Group 1 Providers only Here's the presentation from yesterday's kickoff meeting. Thanks for coming! The presentation is available in PowerPoint and PDF formats. Download AGD – Pilot Kick-Off – June 17, 2014 presentation (PPT) (pdf).
This User Guide is the key reference for AGD Providers using SAMS to submit consumers’ assessment data & documents for Coastline’s review & eligibilty determination. The most recent version of the Provider User Guide will be always be available at this URL, so bookmark this page. Download User Guide for AGD Providers – v1.6.6 – […]
SAMS-3 is a web-based application that is accessed with a web browser, such as Microsoft Internet Explorer or Firefox. You must be connected to the internet when working in SAMS. The technical requirements for SAMS-3 can be found on the Harmony Customer Portal page (after user login). The documentation is found towards the lower left […]
First release of AGD Provider User Guide. This document will be updated as needed in the future as the pilot proceeds. Go to the User Guide Page.
This the the User Support website for AGD.