First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email.
Once notified, AGD Support will send a secure email: this is the invitation to register.
The prospective AGD Point-person will receive the email from AGD.Support@massmail.state.ma.us, with subject line "AGD Secure: Point-person registration" (or similar).
Open this email.
You should think about this message in your inbox as the envelope for the actual message. The "envelope" is not itself a secure message, and contains no Protected Information. Follow the instructions to view your secure message. Click to open the attachment.
The attachment opens. Click the [Read Message] button.
A secure website opens in your web browser.
If your email address is not on file with the Massachusetts Secure Email Delivery System (aka SecureMail), you will be prompted to create your SecureMail ID. Set a password, and set your password recovery question & answer. Click [Continue].
You may already have a SecureMail ID associated to your email address. This service is used throughout MassHealth.
If so, after clicking the [Read Message] button in the "envelope", you will be prompted to login to the SecureMail portal. Use the [Forgot Password] function if you can't remember your password: it will use the Question & Answer you set when you created the account.
Once your Secure Email Account is setup and you have logged into the portal, you will see the actual message which contains the Protected Information in the email from AGD.Support@massmail.state.ma.us.
Click [Reply] to reply to the message.
A message reply interface is displayed.
Add your name & the name of your organization. Click [Send Secure].
The portal display a success message.
The system sends a copy of your reply's message envelope to your email address. Like the original message, you can only see its Protected Information in the Massachusetts SecureMail.
Note: the SecureMail portal does not archive or save your messages. No message list or Sent-mail is maintained. However, if you save the message "envelopes" in your own email application, you can access the Protected Information as needed.